ARE YOU TIRED OF DEALING WITH...

  • Customers leaving your website without making a sale
  • Paying more for new customers daily as current customers leave
  • Customers abandoning your shopping cart
  • Large amounts of negative & angry customers who always seem to complain
  • Employees who just don't understand your customers needs

THE GOOD NEWS IS THAT ALL THESE ISSUES CAN BE FIXED!

THE TRUTH IS HAVING GOOD CUSTOMER SERVICE CAN HELP SOLVE ALL THESE ISSUES

  • Help You discover how to meet and understand your customers needs every time
  • Help You reduce the number of angry customers when carrying out support
  • Help You to increase sales as existing customers begin to recommend your business to others
  • Help you communicate more effectively with your fellow employees
  • Help you create products and services in line with your customers expectations - No more guess work!

That is why we are here to guide you every step of the way by providing you with all the online customer resources and strategies  you need to create happier customers and employees who help your business to grow.

Introducing...


THE SECRETS OF 5 STAR SERVICE

Your complete guide to managing your online customers to increase sales and repeat business. As well as proven strategies, case studies and resources on how you can create happier customers and employees to help grow your business.


As soon as you sign up, you will get instant access (via username and password) to the Secrets of 5 Star Service Community.

- You will get 24/7 Access to all content ( it's all digital and downloadable ready to go!)

HERE'S A SNEAK PEAK OF WHAT OUR MEMBERS GET INSIDE OUR 5 STAR COMMUNITY

Become a 5 Star Member

Here's how a local florist doubled the number of repeat customers using the 5 star training

12270215_10153710379030409_1676929097_n " We just opened our store including our online presence a little over 6 months ago. Our biggest challenge starting out was to increase awareness and get more regular customers both visiting our store and online site to purchase.

After looking around online I then came across "The Secrets of 5 star service". As a new business I was keen to understand more about my customers and how I could increase loyalty online.

The first place I started was to view the strategies on customer loyalty and social media as this was my biggest weakness. After watching the training It had helped to spark a new idea.

That is when I had decided to launch a new loyalty card available to those who came in store as well as offering discounts to those who visited my pages on social media.



Once I had combined this with my new social media strategy I started to notice a spike in the number of repeat customers who engaged online as well as who came into the store.  The best part was they were now recommeneding my services to others!

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I'm not even half way through the training and already I can see an immediate improvement on my customer service. ~ Special Delivery Florist


HERE IS HOW THE SECRETS OF 5 STAR SERVICE CAN HELP YOU:

7 SUCCESS STRATEGY MODULES

MODULE 1 - Where it all begins

The perfect place to start! - Discover why online customer service is so important in your business and exactly who should be responsible.

MODULE 2 – Your employees

Discover how your business can create a customer focused culture. Adopt the exact stratagies needed to hire and train the best employees helping you to boost productivity and sales.

MODULE 3 – Understanding the customer

Discover how your business can understand customer needs on social media and email. Find out exactly what customer information you need in order to build those long term relationships and encourage repeat business.

MODULE 4 – Building customer loyalty

Discover why your online customers leave and what you can do to prevent this from happening while building trust and loyalty.

MODULE 5 – Using email for customer support

Discover the perfect email etiquette for your employees and customers as well as how to write the perfect support email.

MODULE 6 – Using social media for support

Discover how to manage your customers on social media and the most effective way to reduce response times. Equip yourself with the skills to handle any question your customer throws your way.

MODULE 7 – Managing customer service online

Discover how to calm down and deal with angry customers online as well as how to manage your time effectivley.

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5 STAR BONUSES INCLUDED

Interviews from world leading online experts & customer service pro's

Get insider tips from some of the worlds top online entrepreneurs and customer service pro's  including Neil Patel, Kim Garst, Peter Shankman, Adam Toporek, Juan from Social Media Examiner, Shep Hyken & many more... as they share their many years of experience and expertise to help you create that famous 5 star online experience.

VALUE $399

Complete 5 Star Interview Package

Get access to the complete 5 star interview package giving you everything you need to hire the right employee for your business.
- Interview questions to help find the perfect support staff
- Complete guide on how to find the perfect employee
- Downloadable customer and employee feedback templates
- Downloadable done for you Escalation policy template

VALUE $399

The Social Media Manager Bundle

Manage your social media profiles like a pro with these 5 star resources.
- Downloadable content calendar template to organise all your posts
- Complete checklist of the top 20 traits of a successful community manager
- Downloadable tip sheet showcasing the top 8 ways to thank your fans and customers on social media
- Downloadable tip sheet  revealing the 10 steps to create a memorable experience on social media

VALUE $299

The 5 Star email package

Improve your productivity and email communication with this complete email package.
- Downlodable tip sheet revealing the 18 most common email mistakes  online companys make today
- Downloadable email template to help better communicate with employees and customers
- Complete checklist showcasing 17 ways to create happy internal customers via email
- Resource sheet helping you to discover 12 ways your organisation can create the perfect support email
- A full breakdown on how your online business can structure its email for maximum impact

VALUE $299

Exclusive access to our 5 Star Facebook Community

Surround yourself with other passionate online businesses sharing their top tips and experiences.
- Perfect for networking
- Get your most burning questions answered
- Benefit from the experiences of other online businesses who have achieved success
- Be held accountable every step of the way

VALUE $249


TOTAL VALUE $1,545


YOURS ABSOLUTELY FREE WHEN YOU JOIN!


Become a 5 Star Member

HERE'S WHAT ONE OF OUR HAPPY CUSTOMERS HAD TO SAY


12270215_10153710379030409_1676929097_n  “I’m not even half way through the training and already I can see an immediate improvement on my customer service.”

 

Special Delivery Flowers

OUR GUARANTEE

5 Star Promise - 30 Day 100% Money-Back Guranteed

Buy with confidence – 100% Risk Free! – We are ready to prove everything we claim. If you are not completely satisfied with the training and you cancel within the first 30 days, we will give you all your money back. No questions asked.


Start creating happier customers & employees who can help you increase sales & repeat business!

Monthly Member
$97
  • Access to 7 Core Video Modules
  • 5 star interview access with some of the world's top online marketing professionals
  • 5 star access to our Exclusive VIP community
  • Full access to Downloadable templates & resources
GET INSTANT ACCESS

$97/mo. Cancel Anytime

Annual Member
$997
  • Access to 7 Core Video Modules
  • 5 star interview access with some of the world's top online marketing professionals
  • 5 star access to our Exclusive VIP community
  • Full access to Downloadable templates & resources
  • Save $167 Per Year
GET INSTANT ACCESS

No Recurring Charges

FREQUENTLY ASKED QUESTIONS

  • q-iconWho is this membership site for?

    This membership site is for online businesses who want to discover how to create happier customers and employees in the workplace to help boost sales and repeat business. The strategies and resources in our 5 star community will help you to reduce customer complaints, boost productivity and increase repeat sales!

  • q-iconCan I download the lessons for offline viewing?

    The videos can not be downloaded. However you are able to download the full audio and text version of each lesson.

  • q-iconCan I edit the free downloadable templates?

    Of course you can! These templates are yours to keep and use as you like – Enjoy!

  • q-iconCan I access the lessons using my mobile?

    I understand how important it is to have access to information on the go – That is why all lessons in our 5 star community are mobile friendly for both Android & iOs.

  • q-iconCan I log into the 5 star community from any computer?

    Yes you sure can! – One thing you want to keep in mind is to keep your password secure. When logging in from another computer or even public device connected to the internet ensure you log out after each session.

  • q-iconAs a 5 star member do I have access to everything?

    Yes I want to create maximum value for all 5 star members so all content is 100% accessable with no restrictions.

  • q-iconWhat is the cancellation policy?

    After signing up to become a 5 star member you have a 30 day money back gurantee no questions asked for the first month only. You will NOT be tied into any long term contract unless you have purchased 12 months up front. To cancel your monthly subscription you must simply give 30 days notice via email which must be acknowledged.

  • q-iconHow do I get access to the Secret 5 star community?

    To get access to our Secret 5 star community you must simply send us an email with your proof of purchase we will then add you into the group.

  • q-iconHow do I update my credit card or billing information?

    If you have updated your billing information please email us so we can set up your account with the correct details. We will then ensure the correct information gets processed for you.

If you still have any questions feel free to get in touch at
support@secretsof5starservice.com