Have you ever complained about bad customer service?
of course you have!
But the real question then becomes
were you vocal about it?
The way I look at it there are two kinds of customer.
#1 The first is your vocal customer
Your vocal customer is the type of person to quite simply say what’s on their mind. When it comes to customer service and their experience this usually means vocally letting a member of staff know exactly what they think. Or in the case of online sending a direct response to the company.
Now this isn’t all bad as being vocal can also mean praising a company but the key here is the person isn’t afraid to let others know what they think.
#2 The second is your silent customer
Your silent customer is the type of person who notices all the same experiences as the vocal customer but does not make a point to mention it to any members of staff. Does this mean they don’t care?
definitely not!
In fact the silent customer is just as passionate about their experience as the vocal customer but instead chooses to express their feelings by other means i.e. email, online, feedback forms and even reviews.
The key take away here is not all your customers will let you know if they have had a good or bad experience. In this situation the worst thing your company can do is assume if you haven’t heard anything that they are happy.
That is why you want to make sure you follow up with your customers and engage to find out what they thought about your product or service. This not only helps to build trust but also helps you to reduce those all important customer complaints.
Now with that in mind I wanted to share a short story with you about what happened to me when I went to visit the Dentist. I’ll let you decide in this situation which type of customer I was…
How do you deal with customer complaints?
So earlier this week I had made an appointment with the dentist as my tooth was aching. While I knew this was nothing serious it’s always best to get these things checked out. So anyway I had the appointment to see the dentist the following morning.
On that morning I walked into the Dentist and was told to take my seat as you do. As I walked over to the waiting area I had noticed a customer survey form which read “Whether your experience is good or bad we still want to hear from you”. I didn’t think much of it and continued to wait until my name was called out.
So now I’ve been called in and checked out by the dentist nothing serious wohoo!. At this point I am waiting by the reception to let the receptionist know I would like to pay. This is when I heard her on the phone gossiping about another employee.
The best part was she saw me and continued to walk straight past to get a pen and then went into another room to continue her conversation. 15 minutes later she came back and took the payment. Did I complain? Even better you can bet I walked over to that table with the form and wrote an essay my high school teacher would be proud of.
The lesson here is never assume a customer is happy just because they haven’t been vocal about it. Understand their needs in the same way you would if someone shouted and complained. You can bet the feedback has now been passed onto management.
What would you have done in my shoes?
Although I am experimenting with trying to put my own spin on it anyway, I love keto up to now.
It’s important to be flexible with your diet, even if you’re locked into something like”keeping carbs low”.
I want to lose weight, however I don’t wish to be the
person eating out which orders something weird the menu, or nothing in any way off.
It is just flat out not worth it if you ask me if your daily diet
comes at the expense of your happiness. xoxo Anyhow just wanted to say.
Stuff like this helps keep me and allow me to stay on track.
I hope that you continue to develop, along with can find it!
Thanks and good luck again. This is all GREAT. Been doing my very best
to try and do quality research, so things like this helps. Anyone else believe
the biggest problem people have with weight loss comes from them
not putting at job? You must be willing to do a little research first,
although like I do you wish to begin losing weight ASAP.
I’m sorry to say you’re just going to have problems, if you do not
do your part.
Although I’m experimenting with trying to put my own spin on it, anyway, I love
keto so far. It is essential to be flexible with your
daily diet, even when you’re locked into something like”keeping carbohydrates low”.
I do not want to be the person eating out with friends which orders
something weird the menu, or even nothing at all off, although I
would like to lose weight. It is just flat out
not worthwhile, if you ask me if your daily diet comes at the cost of your joy.
xoxo Anyhow just wanted to say thanks for your website.
Stuff like this helps to keep me out of being miserable and allow me
to stay on track. I am hoping that you continue to grow, along
with can find it! Thanks and good luck again. That
is all GREAT. Been doing my best to try and do quality study,
so things like this helps. Anyone else believe the biggest problem people have with weight loss comes from them not putting at job first?
You have to be willing to do a bit of research first, although like I
do you want to begin losing weight ASAP. If you do not do your part, I’m
sorry to say you are just going to have
problems.
Anyhow, I really like keto up to now, although I’m experimenting
with trying to set my own spin. It is essential to be flexible with your daily diet,
even if you’re locked into some thing such as”keeping carbohydrates low”.
I do not want to be the individual eating out with friends
that orders something odd off the menu, or nothing in any way,
although I would like to lose weight. It’s just flat out not worth it if
you ask me, if your diet comes at the expense of your happiness.
xoxo Anyway just wanted to say. Stuff like this allow me to stay on track
and helps keep me. I am hoping that you continue
to grow, along with can find it! Thanks and Fantastic luck again. That is all GREAT.
Been doing my best to try and do quality study, so stuff like this really helps.
Anyone else believe that the biggest issue people have with weight reduction comes from
them not putting in the work? You must be willing to do a little research, although you wish to begin losing weight ASAP like
I get. I am sorry to say you are just going to have problems if you
do not do your part.
Anyhow just wanted to say. Stuff like this helps keep me
and allow me to stay on track. I am hoping that you continue to develop, along with can find it!
Fantastic luck and thanks again. Anyway, I really like keto up to
now, although I’m experimenting with trying to set my own spin on it.
It is essential to be flexible with your daily diet,
even if you’re locked into some thing like”keeping carbs low”.
I don’t want to be the person eating out that orders something odd the menu, or even nothing in any way off,
although I want to lose weight. If your diet comes at the expense of
your joy, if you ask me it’s just flat out not worthwhile.
xoxo This is GREAT. Been doing my very best to try and do quality research, so things like this helps.
Anyone else think that the biggest problem people have with weight loss comes from them not
putting in the work ? You must be inclined to do a bit of research first, although like I get you wish to begin losing weight ASAP.
I am sorry to say you are just probably going to have problems, if you don’t do your part.
Anyway just wanted to say. Materials like this
allow me to stay on track and helps to keep me.
I hope that you continue to develop, and other people who want this can discover it!
Thanks and Fantastic luck . Although I’m experimenting with
trying to set my own spin on it, anyway, I love keto up
to now. It’s essential to be flexible with your diet, even when you’re locked into
some thing like”keeping carbs low”. I do not wish to be
the individual eating out which orders something odd off the menu, or
even nothing in any way, although I would like to lose weight.
It is just flat out not worth it, if you ask me, if your
daily diet comes at the expense of your joy. xoxo This is all GREAT.
Been doing my best to attempt to do quality research, so stuff like this really helps.
Anyone else believe that the biggest issue people have with weight reduction comes from them not putting in the work?
You must be willing to do a bit of research, although you want to begin losing weight ASAP like
I get. If you don’t do your part, I’m sorry to say you are just going to have
problems.
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