FREQUENTLY ASKED QUESTIONS
Who is this membership site for?
This membership site is for online businesses who want to discover how to create happier customers and employees in the workplace to help boost sales and repeat business. The strategies and resources in our 5 star community will help you to reduce customer complaints, boost productivity and increase repeat sales!
Can I download the lessons for offline viewing?
The videos can not be downloaded. However you are able to download the full audio and text version of each lesson.
Can I edit the free downloadable templates?
Of course you can! These templates are yours to keep and use as you like – Enjoy!
Can I access the lessons using my mobile?
I understand how important it is to have access to information on the go – That is why all lessons in our 5 star community are mobile friendly for both Android & iOs.
Can I log into the 5 star community from any computer?
Yes you sure can! – One thing you want to keep in mind is to keep your password secure. When logging in from another computer or even public device connected to the internet ensure you log out after each session.
As a 5 star member do I have access to everything?
Yes I want to create maximum value for all 5 star members so all content is 100% accessable with no restrictions.
What is the cancellation policy?
After signing up to become a 5 star member you have a 30 day money back gurantee no questions asked for the first month only. You will NOT be tied into any long term contract unless you have purchased 12 months up front. To cancel your monthly subscription you must simply give 30 days notice via email which must be acknowledged.
How do I get access to the Secret 5 star community?
To get access to our Secret 5 star community you must simply send us an email with your proof of purchase we will then add you into the group.
How do I update my credit card or billing information?
If you have updated your billing information please email us so we can set up your account with the correct details. We will then ensure the correct information gets processed for you.
If you still have any questions feel free to get in touch at